This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Load balancing with Email Engine

To achieve a load balance with an email engine with multiple mailboxes, follow these steps:

  1. Install the Email Engine on a single server. For more information, see  Installing Email Engine remotely Open link
  2. Add following attribute in each AR System Configuration Generic UI form:


    See Configuration settings C-D.

  3. Give different names to each mailbox, so that each installed email engine will work for only a particular mailbox.
  4. Ensure that all of the email engines refer to the same AR System server.
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