This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Licensing for server groups

Because servers in a server group use the same database, they share licenses. Each AR System server must have its own AR Server license key, but the server group feature shares all other BMC product licenses with all of the servers in the group. So for any product in a server group, when you add the license, since it gets stored in the database shared by all the servers, it only has to be installed one time. This registers it for all servers in the group. To add a server license, see Adding or removing licenses.

All other license types, such as all types of Fixed and Floating user licenses and application licenses, are stored in the database and are therefore shared by all servers in the server group. You can add these other product licenses at any time. However, for all AR System servers, except the first server, the license must be added prior to installing the server.

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