This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Integrating Approval Server with an application

To link your application to the approval server and configure the approval process, you must perform the following tasks:

  • Creating an approval request form that requesters will use to enter approval requests
  • Creating two join forms that join your approval request form with two different approval server supporting forms
  • Running the arjoinfix utility to configure the join forms for the approval server
    The following approval server forms are used to create respective joins with the approval request form:
    • AP:Detail
    • AP:Detail-Signature (a join of AP:Detail and AP:Signature created at the Approval Server level)
  • Entering the approval request form in AP:Administration
  • Defining the processes and rules in AP:Administration
  • Adding workflow (at least one filter) to the approval request form that will start the approval process
  • Adding notifications to your process

The topics in this section describe procedures for the first three actions, as well as adding notifications:

To create processes and rules, see:

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