This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Identifying the Email Engine component

BMC Remedy Email Engine uses the following properties to create a unique component name:

  • com.bmc.arsys.emaildaemon.companionServerName
  • com.bmc.arsys.emaildaemon.RMIPORT

The naming format is:



companionServerName in the file (com.bmc.arsys.emaildaemon.companionServerName) uniquely identifies the Email Engine host. 
The companion server name is the fully qualified domain name (FQDN) of the host and is the same as the Server-Connect-Name for ARServer only when the email engine is deployed along with AR System.
If the email engine is deployed as a separate service, then the companion server name may be different.

RMIPort specifies the port number for remote method invocation (RMI)

For example,

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