Exporting or importing licenses

You can use the Add or Remove Licenses form to export or import licenses.

Exporting licenses

You can export license information in the Add or Remove Licenses form to a .lic file to create a backup copy. You must export all the licenses, you cannot select specific licenses to export.

To export AR System licenses

1. In the AR System Administration Console, click System > General > Add or Remove Licenses.
2. Click Export Licenses to File.
3. In the Save Attachment dialog box, navigate to the directory in which to save the .lic file.
4. In the File name field, enter a name for the license file or accept the default (arsystem.lic).
5. Click Save.

Importing licenses

To import licenses from BMC Remedy AR System 7.x or 6.x. lic files into a BMC Remedy AR System 7.1.00 or later server, use this procedure.

To import AR System 7.x or 6.x licenses

1. In the AR System Administration Console, click System > General > Add or Remove Licenses.
2. Click Import Licenses from File.
3. In the Add Attachment dialog box, navigate to the location of the license (.lic) file to import.
4. Select the file name to add it to the File name field.
5. Click Open.
6. When asked "Do you want to overwrite any matching licenses?," click one of these buttons:
   • No — Merges the contents of the .licfile with the contents of the Add or Remove Licenses form as follows:

     • When the form and the .lic file contain a matching license type, the entries for that type are not imported from the .lic file.

       Example

       If the form has an entry for five AR User Fixed licenses and the .lic file has an entry for three AR User Fixed licenses and another entry for four AR User Fixed licenses, the form retains its entry, and neither entry is imported from the .lic file.

     • When the .lic file contains multiple entries for a particular license type and the form contains no matching entry, all entries in the file are imported into the form and merged into one entry.

       Example

       If the form has no entries for AR User Fixed licenses and the .lic file has an entry for three AR User Fixed licenses plus another entry for four AR User Fixed licenses, the two entries in the .lic file are merged into one entry in the form. The new entry in the form is for seven AR User Fixed licenses.

   • Yes — Clears the contents of the form and replaces it with the contents of the .lic file. Multiple entries in the file for the same license type are merged into one entry in the form.

     Warning

     Take backup and select Yes only to update all your licenses. This option deletes all information from the form. To replace deleted information, you must reenter it. See Adding licenses.

7. In the confirmation message, click OK.

Related Topics

Adding or removing licenses

Viewing user license information