Enabling users to interact with Remedy AR System through email

This section explains how to transform email into an interface that communicates with the BMC Remedy AR System server using the BMC Remedy Email Engine service.

This section contains information about:

• BMC Remedy Email Engine terminology
• How BMC Remedy Email Engine works
• Setting up outgoing email
• Setting up incoming email
• Setting up UNIX mailboxes
• Creating and using email templates
• Email Engine forms