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This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.


Remedy Action Request System 20.02 ... Troubleshooting Troubleshooting Remedy Mid Tier

Enabling logs for Remedy Mid Tier troubleshooting

Depending on the issue encountered, you would need to enable different types of logging. The following table describes when to enable which type of logging.

ActionType of logging
To debug mid tier related issuesRemedy Mid Tier logging
To turn workflow logging on and off in a browserTroubleshooting workflows by activating workflow logging in a browser
To create a a re-playable Fiddler CaptureCreating a re-playable Fiddler capture for Remedy Mid Tier
To capture network trafficCapturing network details by using the browser functionality
To log activity for server functionsSetting log files options
To collect ARAPI logs for the mid tierCollecting ARAPI logs for Remedy Mid Tier
To monitor the mid tier response timeMonitoring Remedy Mid Tier response time
To enable Apache Tomcat valve loggingApache Tomcat valve logging
To gather the web server and JSP engine logsGathering additional logging information

Related topics

Enabling logs

Gathering information for support

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Last modified by Maithili Deshpande on Apr 12, 2024
mid_tier troubleshooting enable_log errors logs troubleshooting_mid_tier

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Troubleshooting Remedy Mid Tier
Remedy Mid Tier logging
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