This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Distributed operations introduction


The Distributed Server Option (DSO) is available only for on-premises deployments.

With the add-on product BMC Remedy Distributed Server Option (DSO), you can deploy BMC Remedy AR System in a distributed architecture, with multiple AR System servers installed at different locations, each with its own database instance. This allows you to use each server independently, and since each server is located close to its user base, the users do not experience a network lag. This distributed setup can be used for serving a globally dispersed user base, and also for setting up a separate instance for backup or reporting purposes.

You can use DSO to perform the following distributed operations:

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