This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Defining subadministrator permissions

The following procedures explain how to define additional administrator permissions, such as granting subadministrator permissions to users, defining subadministrator permissions for forms and applications, and changing the visibility of forms for administrators.

After you have granted a group subadministrator permissions for an application, the members of that group can modify the application's appearance, group permissions, help text, and change history. Subadministrators can also change which forms are included in an application object, although they cannot alter the forms themselves unless they have administrator access to them.

For more information, see Subadministrator security role.

To grant subadministrator capabilities to a user

  1. In the mid tier, open the User form of the appropriate server in Search mode.
  2. Perform a search to find the user you want to give administrator access to.
  3. Make the following changes:
    • From the Group list menu, select Sub Administrator.
      The list must include the Sub Administrator group to give the user the potential to be a subadministrator.
    • From the License Type option list, select Fixed.
      You must assign subadministrators a Fixed Write license.
  4. Save your changes.
  5. Give subadministrator permission for the form to a group or role to which the subadministrator belongs, as described in the following procedure.

To assign subadministrator permissions to forms, local applications, and packing lists

  1. In BMC Remedy Developer Studio, open the appropriate form, local application, or packing list for modification.
  2. Access the Subadministrator Permissions:
    • For a form, select the Definitions tab. In the Permissions panel, expand the Subadministrator Permissions sub-panel.
    • For a local application or a packing list, in the Properties tab, click the Permissions > Subadministrator Permissions property and then the ellipses button.
  3. In the Subadministrator Permissions page or dialog box, use the arrow buttons to move the appropriate groups into the Permissions list.
    When assigning permissions for an application, you must assign the same permissions as are assigned for the individual forms in the application.

The members of the group or role have the same privileges and permissions that an administrator has for that object.

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