This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Defining a Set Fields action

To define a Set Fields action, you first identify the data source option for the field value or values to be set. The procedures in this section describe how to create a Set Fields action that uses the following data source options:

  • CURRENT SCREEN (active links) or CURRENT TRANSACTION (filters and escalations)
  • SERVER (active links, filters, and escalations)
  • SAMPLE DATA (active links, filters, and escalations)

For information about using the data source options SQL, FILTER API, and WEB SERVICES, see the sections referenced in Set Fields data sources.

Depending on the option selected, the Set Fields panel changes to allow you to define the specific data to retrieve. For all data source options, the Set Fields panel includes a table containing the columns Field and Value, where you define the fields to be changed with the Set Fields action, and the value to enter in each field.

For example, the following figure shows a Set Fields action in the Sample: DialogYes active link from the BMC Remedy AR System server sample application.

Set fields panel for active link using CURRENT SCREEN data source

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