This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Creating index files in a different directory from the default

By default, index files are stored in <ARSystemInstallDir>\ftsconfiguration\collection.

To create index files in a different directory

  1. Update the FTS Collection Directory field on the FTS tab of the AR System Administration: Server Information form.
    See FTS tab configuration options.
    Alternatively, you can update the Full-Text-Collection-Directory option of the AR System Administration: AR System Configuration Generic UI form. See Configuration settings E-M.
  2. Update the pluginsvr_config.xml file with the correct directory path.
    The pluginsvr_config.xml file is in <ARSystemInstallDir>pluginsvr\fts.

BMC Remedy AR System does not support Full Text Search if you have read-only database. For more information on using read-only database, see Using read-only database.

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