This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Configuring incoming mailboxes

Based on the information that you enter in the AR System Email Mailbox Configuration form, the Email Engine polls incoming mailboxes for new messages, processes the messages, parses the contents if necessary, and performs the actions specified in the messages, such as modifying requests or executing queries.

Incoming mailboxes support the MAPI, POP3, IMAP4, MBOX, and EWS mail protocols.

The following topics provide information about how to configure the basic and advanced properties of incoming mailboxes:

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