This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Configuring a load balancer with multiple AR System servers

In this example, the load balancer is directing traffic to three BMC Remedy AR System servers that share a single database. In the following figure, the uppermost server has the primary ranking for the Administration and Escalation operations. The other two servers can be used to back up these operations, when the uppermost server is not running.

Basic load-balancer configuration with multiple AR System servers

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