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This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.


Remedy Action Request System 20.02 Troubleshooting

Collecting diagnostics

Use this section for information about gathering BMC Remedy AR System diagnostics such as:

BMC Remedy AR System provides several options to monitor the health and efficiency of the server and its components. Refer to the Logging and monitoring AR System for more information about watching the following components to ensure efficient running of AR System:

  • AR System Server
  • Mid Tier
  • Email Engine
  • Assignment Engine
  • Approval Server
  • BMC Atrium CMDB
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Last modified by Anagha Deshpande on Jan 02, 2020
ar_system collecting_diagnostics monitor_efficiency troubleshooting customer_support task

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Troubleshooting
Collecting diagnostics in a zip file
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