This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Choosing an implementation method

The following section outlines some methods by which you can implement integration with BMC Remedy AR System.

  • How quickly do you want to have the integration working?
    Some options are easy to get running for demonstration purposes, but have drawbacks for production deployment. The more complex the integration, the more time is required to implement it.
  • How "robust" does the integration need to be? How heavy will the usage be, and are there any data throughput requirements?
    For an integration that will be used infrequently, some of the methods are simple to implement. If the integration involves moving a large amount of information, other methods might require more effort but produce better results.
  • Will users be able to modify the integration? How will it be supported?
    Some of the methods do not lend themselves to user modification. Others are easily modifiable, but might be more difficult to support if changes are made.
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