This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Changing the default time interval

When the email engine starts, it retrieves all the entries in the AR System Email Mailbox Configuration form and creates incoming and outgoing mailboxes. Every 30 minutes, the email engine automatically queries the form for changes to the form entries and updates the information.
To enable changes to form entries before the next default query time, stop and restart the email engine.


Changes to the Status field are not reflected automatically. If you have changed the value of this field, you must restart the email engine for the change to take effect.

To shorten the default time interval in the file, set the polling parameter. For example, shorten the time to 5 minutes: ServerName.Interval = 5.

For more information about this property or the file, see Settings in the file.

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