This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

BMC Remedy Mid Tier configuration

BMC Remedy Mid Tier translates client requests, interprets responses from the server, handles web service requests, and runs server-side processes that bring BMC Remedy AR System functionality to web and wireless clients. By acting as an interpreter, the mid tier allows a browser to become a fully functional BMC Remedy AR System client.

BMC Remedy Mid Tier Configuration Tool enables you to configure mid tier property settings. The settings are written to the file on the mid tier server.

Settings include the list of AR System servers to access, session time-out interval, directory locations, reporting tool options, logging options, cache policy options, connections for load balancing, flashboard options, home page server options, and user authentication for web services.

The Cultures.xml file

You can use the Cultures.xml file to update locale specific date and time format. The file is located in the miditer\WEB-INF\ folder.

Mid Tier fetches information about locale specific date and time format from the User Preference form. If the information is not available in the User Preference form, Mid Tier fetches the same information from the Cultures.xml file.

When the information is available in the User Preference form as well as in the Cultures.xml file, the User Preference form has the preference.

Using BMC Remedy Mid Tier

The following topics provide detailed information about how to present application data and how to interact with the user by using the BMC Remedy Mid Tier:

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