This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

AR System Email Error Logs form

Use the AR System Email Error Logs form to store logs of errors that have occurred during email transmissions, as well as all incoming and outgoing mail messages, log connection status information for email servers and the AR System server, start and stop times for the Email Engine, and configuration changes. Each log entry includes the ID for the mailbox and the message, the message type, message number, how the error message was generated, and the text of the error message.

For more information, see Email error and system status logs.

Fields on the AR System Email Error Logs form

Field name


Log Message ID and Create Date

Message ID and date on which error was created.

Mailbox ID Number

Number of the message to which the log applies.

Message Type

Either an error log or a status log — and the severity level of the message. Severity levels are as follows:

  • Severe: Errors that prevent successful execution of a specific task and might require administrator intervention. This is the default value.
  • Warning: Errors that can cause problems when executing a task.
  • Info: Status information.
  • Config: Information related to mailbox configuration. For configuration information, see Configuring outgoing mailboxes and Configuring incoming mailboxes.
  • Fine: Internal exceptions, which are handled by the application but logged for tracing purposes.
  • Finer: Trace logs that record specific tasks as they are executed within the application.

Message Number

Error number associated with the message.

Generated By

Error generated either by the Email Engine or by the AR System server.

Message Text

Description of the error.

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