This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

AR System Administration - Flashboard Server Configuration

Use the Server Group Configuration screen to set the Flashboard server configurations at global level.This screen provides a single location to manage configuration settings across the server group.

Access the Server Group Configuration screen from the location below:

  1. In a browser, enter the following URL address:
  2. Log in.
  3. Select Remedy Management Console > AR System Server Group Console> Server Group Configuration.

For more information about setting global and local level configurations, see Managing AR Server Group components by using global and local level configurations.

Best Practice

As a best practice use the Remedy Management Console to manage the Flashboard server configurations.
You can also use the Flashboard Server Configuration form to configure BMC Remedy Flashboards server. This form shows the local level value of the configuration. If a local value does not exist, the form displays the global level configuration. If you modify the value on this form, the local level configuration value is modified. For example, if a configuration shows global level value and you modify the value by using this form, the local level value gets created for the configuration.


  • The server.config file allows you to configure only the Flashboards server name, port, and password. To configure the Flashboards service startup properties, the refresh interval properties, the logging options, and other properties, you must use the Flashboards Configuration form.

The following table describes the fields in the Flashboard Configuration form:  

Component nameSelect a BMC Remedy Flashboard server to configure.
Flashboard Service Startup
Wait for Server to Start 

The interval (in seconds) for which the BMC Remedy Flashboard server waits for the BMC Remedy AR System server to start up. The default value is 300 seconds.

Server Reconnect Attempts 

The number of times the Flashboards server tries to connect to the BMC Remedy AR System server. The Flashboards server waits for the BMC Remedy AR System server to start up and tries to connect. If the connection fails, the Flashboards server continues trying based on number of attempts value. The default value is 10.

Flashboard Definition Refresh Interval

The interval (in seconds) after which the BMC Remedy Flashboard server checks the changes to Flashboards definitions. The default value is 1,800 seconds.

Config File Check Interval 

The interval (in seconds) after which the BMC Remedy Flashboard server checks for the changes to the server.conf file. The default value is 60 seconds.

Logging Properties  
Log To 

The method by which you want to view log files:

  • FILE – Data is saved to a file in the specified log directory.
  • CONSOLE  – The log entries are directed to the stderr (System.err) of your servlet engine.

The default value is FILE.

Log File Name Specifies the log file name. The default value is arfbserver.log.
Maximum File SizeThe maximum size (in kilobytes) for the log file. The default value is 100 KB.
Maximum Backups The maximum number of backup (.bak) log files to be allowed when the log file reaches the Maximum File Size value and a new log file is created. The default value is 10.
Log Level 

The logging level:

  • BASIC – The minimum log level which logs errors.
  • INFO – The log level which logs errors with information
  • DEBUG –  The maximum log level which gives detailed log information.

The default value is BASIC. 

Log Format 

The log output is generated using Java log4j pattern layout.

The default value is <%t> <%c> <%d> <%l> <%m> %n. For more information about the log4j pattern layout, see Pattern layout.

Log Category 

The type of information to be stored in the log file:

  • Alarm
  • Flashboard Server — Flashboard server calls logging is stored in the log file.
  • Flash Util — Flashboard server classes logging is stored in the log file.

By default, all the logging types are selected.

RMI Registry PortSpecifies the value of the Remote Method Invocation (RMI) port for the selected BMC Remedy Flashboards server. The RMI Registry Port for Flashboard is 1150.

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