After modifying the Ignore Words List, Root Word List, or Thesaurus

When you modify the Ignore Words List, Root Word List, or Thesaurus and you do not re-index, your changes affect only entries inserted, deleted, or modified after that time.

For example, if you added network to the Ignore Words List, the FTS index ignores the word network only for BMC Remedy AR System requests added or modified from this time forward. However, the FTS index with the word network would still exist for all requests created before the Ignore Words List was modified.

When you re-index all the fields in all your forms that are currently flagged as indexed for FTS, you create a new FTS index that ignores the word network in all requests.

To change the Ignore Words List, Root Word List, or Thesaurus, see Configuring FTS for localization or FTS tab configuration options.