This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Advanced FTS configuration files

The following table lists the advanced files referenced in the FTSLocaleConfig.xml file.

Advanced configuration files




Enables you to define external Lucene analyzers for the indexing process. For more information, see


Enables you to define external Lucene analyzers for the searching process. For more information, see


The FTSAnalyzer uses the Snowball stemmers from the Snowball project for performing stemming functionality. This configuration enables you to define which stemmer to use for a particular language, or it enables you to define a custom stemmer with the Snowball project tools.

For information about the Snowball project, see


This link is deprecated. This is for reference.

For information about the Snowball project, see is

If the default FTS functionality is not producing the results you expect, you can reference third-party index analyzers, search analyzers, and stemmers.

You might want to process the data differently when indexing versus searching.

  • An index analyzer expands all words in the database. For example, if a user is searching for a word like computer, other words like system and machine are included in the search.
  • A search analyzer does not expand the words being searched, which improves the performance. If a user is searching for computer, only that word is searched for.

To use third-party configuration files

  1. Configure a third-party configuration jar file (for example, customAnalyzer.jar ).
    This jar file can contain one or more analyzers (such as indexAnalyzer, searchAnalyzer, and stemmer). Each analyzer should have a specific name (for example, org.myorg.lucene.analysis.EsparantoAnalyzer).
  2. Insert the analyzer names in the FTSLocaleConfig.xml file. For example:

  3. Make sure that the Java can find the jar file that you created in step 1:
    1. Place the jar file in the fts plug-in directory (by default, C:\Program Files\BMC Software\ARSystem\pluginsvr\fts ).
    2. To add the jar to the class path, edit the pathelement option of the pluginsvr_config.xml file in the fts directory. For example:

      	<pathelement type="location">C:/Program Files/BMC Software/ARSystem/pluginsvr/fts/ftsplugin _VerNum_.jar</pathelement>
              <pathelement type="location">C:/Program Files/BMC Software/ARSystem/pluginsvr/fts/tika\-0.3\-standalone.jar</pathelement>
              <pathelement type="location">C:/Program Files/BMC Software/ARSystem/pluginsvr/fts/ *customAnalyzer.jar*

BMC Remedy AR System does not support Full Text Search if you have read-only database. For more information on using read-only database, see Using read-only database.

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