This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Adding or removing licenses

Follow the given procedures to add or remove licenses.

Adding licenses

To add licenses to a BMC Remedy AR System server, you can enter them into a form or import them from a file. Licenses are active as soon as they are added to the server.

  • The Current Database ID on the Add Remove Licenses form indicates the database to which the current host is connected to.
  • The Current Host ID on the Add Remove Licenses form indicates the ID of the computer you are currently using.

Your license is generated either by using Current Database ID or Current Host ID parameter. 

To add licenses by entering them into a form

  1. In the AR System Administration Console, click System > General > Add or Remove Licenses.
  2. In the Add or Remove Licenses form, click Add New.
  3. In the fields under the table, enter the following information:

    Fields in Add or Remove Licenses form

    License Type

    From the list, select the type of license to activate. You can also enter a custom license type that is not in the list.

    As a system administrator, you can now configure your system to use bundled licenses, which are used to access the BMC Remedy AR System server and applications.

    You can add only one entry for each license type except server licenses (multiple server licenses are distinguished from each other by license keys). To increase or decrease the number of licenses available for other license types, modify the existing entry.


    When you use BMC Remedy AR System server version 18.05 with an earlier version of Mid-Tier, after you click on the License Type field, the menu is not displayed. You must upgrade to the latest version of Mid-Tier.

    Number of Licenses

    For the specified license type (server, server option, application licenses, and bundled licenses), enter the appropriate number of licenses for applications.

    • 0 indicates the license is inactive.
    • 1 indicates the license is active.

    User licenses

    • 0 indicates the license is inactive.
    • Any number greater than 0 indicates the maximum number of licenses available for use.
    License Qualifier

    Used to further identify license behavior

    Do not modify the contents of this field unless instructed to do so by BMC or a qualified BMC partner.


    (Server licenses only) Enter the appropriate license key in this field. To get a key, see  Obtaining BMC Remedy license keys Open link in BMC Remedy ITSM Deployment documentation.

    Note: Do not enter a 6.0-7.0.x key in this field. Instead, import it from a .lic file. For more information, see Importing licenses.

    Expiration Date

    For trial licenses, enter the date after which the license is no longer in effect.

    Note: Only trial licenses expire.


    The Modified Date column displays the date and time when a particular license is modified.

  4. Click Save.

To add licenses by importing them

See Importing licenses.

Removing licenses

To remove a BMC Remedy AR System license from a server, follow this procedure:

  1. In the AR System Administration Console, click Tenant Server Configuration > General > Add or Remove Licenses..
  2. In the table at the top of the form, select the license to remove.
  3. Click Delete, and then click OK in the confirmation message.
  4. Set the Number of Licenses field to 0, and then click Save.


    Non-server license removals take effect immediately. To remove a server license, however, you must restart the server after removing the license.

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