This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

Active link permissions

When you create an active link, you must define which groups or roles have access to it. A group or role needs permission to execute an active link.

After you give a group or role access to an active link, the user does not automatically have access to the field to which the active link is attached or to the form that contains the field. You must also assign permissions to the form and the field.


To define access for individual active link, provide appropriate permissions in the active link definition. For more information, see Workflow object properties.

The following figure lists the questions that you can ask to determine the access that users have to active links in BMC Remedy AR System.

Accessing active links

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