This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

About floating licenses in a license pool

A license pool consists of a number of floating licenses reserved for a group, subject to the number of floating licenses available in the database. When a member of a group logs in, a license from the license pool for that group is granted. When the user finishes using the license, it is released back into the pool.

If no licenses are available in the pool, a check is made to see if the user is a member of any other group that has a license pool. If no licenses are available in any pool the user is a member of, a check is made for floating licenses not associated with any pool. A user is never granted a floating license from a pool of which the user is not a member.

License pools enable you to give priority to a group that needs licenses more urgently. The group with the smallest group ID has the highest priority. When a non-reserved floating license becomes available, it is granted to the next user who needs it, regardless of the priority of that user's access to the system.

For more information about user groups, see Adding and modifying user information and Groups in BMC Remedy AR System. For information about how to create floating licenses in a license pool, see the article on BMC Communities  About floating licenses in a license pool Open link .

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  1. Christoph Klapetke

    Does this also work with Bundled Concurrent Licenses?

    Feb 22, 2023 10:08
    1. Anagha Deshpande

      Hello Christoph,

      The license pool works with bundled concurrent licenses.



      Apr 11, 2023 12:08