This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.

20.02.04: Patch 4 for version 20.02

This topic contains information about fixes and updates in this patch, and provides instructions for downloading and installing the patch.

This release consolidates the patches and hotfixes delivered for Remedy AR System version 20.02 and later into a single patch. 


Before you install this patch, ensure that Remedy AR System version 20.02 is installed on all servers in the server group.

Defect fixes

This patch includes fixes for Remedy AR System related defects. For more information about the defects fixed in this patch, see Known and corrected issues.

Downloading and applying the patch for on-premises deployment

For download instructions, see Downloading the patch Open link in Remedy Deployment online documentation.

Applying the patch for BMC Helix ITSM subscribers

If you are a BMC Helix ITSM subscriber and want to apply the patch, you must request for an upgrade. For more information, see BMC Helix Upgrade policy Open link in the BMC Helix Subscriber Information documentation.

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