This documentation supports the 19.11 version of Remedy Action Request System, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for Remedy Action Request System 19.11, including new features, urgent issues, documentation updates, and fixes or patches. Also know about license entitlement information for the release.


To stay informed of changes to this space, place a watch on this page.

The following table lists the enhancements in this release:




March 30, 2020Discontinued support for SAP Crystal Reports integration with Remedy AR System.

Starting with the obsolescence date (March 30, 2020) of SAP Crystal reports integration with Remedy AR System, BMC does not support this integration and BMC is no longer contractually entitled to distribute the SAP Crystal Reports Viewer software.

BMC has removed the SAP Crystal Reports Viewer software from Remedy AR System version 19.11.

For reporting purposes, it is recommended to use  Remedy Smart Reporting  or  BIRT (Web) report with Remedy Mid Tier.

For more information, see  Product announcements for Remedy IT Service Management Suite .

November 22, 201919.11 enhancements

Enhancements available in this release:

  • Ability to send event notifications from AR System forms to external applications.

  • New REST API endpoints to retrieve menu metadata.
  • Exact match search for improved FTS and MFS search results.

Related topics

Known and corrected issues

Support information

Was this page helpful? Yes No Submitting... Thank you