×
 
 

 

This documentation supports the 19.11 version of Remedy Action Request System, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.

Remedy Action Request System 19.11

Release notes and notices

Learn what’s new or changed for Remedy Action Request System 19.11, including new features, urgent issues, documentation updates, and fixes or patches. Also know about license entitlement information for the release.

Tip

To stay informed of changes to this space, place a watch on this page.

The following table lists the enhancements in this release:

Date

Title

Summary

March 30, 2020Discontinued support for SAP Crystal Reports integration with Remedy AR System.

Starting with the obsolescence date (March 30, 2020) of SAP Crystal reports integration with Remedy AR System, BMC does not support this integration and BMC is no longer contractually entitled to distribute the SAP Crystal Reports Viewer software.

BMC has removed the SAP Crystal Reports Viewer software from Remedy AR System version 19.11.

For reporting purposes, it is recommended to use  Remedy Smart Reporting  or  BIRT (Web) report with Remedy Mid Tier.

For more information, see  Product announcements for Remedy IT Service Management Suite .

November 22, 201919.11 enhancements

Enhancements available in this release:

  • Ability to send event notifications from AR System forms to external applications.

  • New REST API endpoints to retrieve menu metadata.
  • Exact match search for improved FTS and MFS search results.

Related topics

Known and corrected issues

Support information

Was this page helpful? Yes No Submitting... Thank you
Last modified by Onkar Telkikar on Jan 15, 2021
release_notes new_features issues defects release_note release_notes_and_notices kerberos_authentication hot_fixes latest_patch

Comments

Home
Flashes
© Copyright 1991-2020 BMC Software, Inc. © Copyright 1991-2020 BladeLogic, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2021 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.