This documentation supports the 19.11 version of Remedy Action Request System, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.

Publishing the BMC Remedy AR System functionality as a web service

Web services provide a simple, platform-agnostic method for application integration. By using standard messaging protocols and service definitions to support computer-to-computer interaction over a network, web services allow application integration regardless of the hardware or software platforms and independent of the programming languages in which the applications are written.

You publish a web service to make BMC Remedy AR System functionality available over the web by creating a web service object, associated forms, and optional workflow. BMC Remedy AR System developers can use a web service to make BMC Remedy AR System operations (such as submit, modify, and query) available to other applications. Web services that are published in BMC Remedy AR System can be very basic (for example, creating a record in the AR System server database) or more complex (for example, processing a purchase order that spans multiple forms).

You consume a private or public web service to obtain external information for use in a BMC Remedy AR System application by creating a form and an associated filter that uses a Set Fields action.

The following sections provide information about using web services with BMC Remedy AR System. They describe how to publish the BMC Remedy AR System functionality as a web service and how to invoke external web services to exchange data between BMC Remedy AR System and web service applications.

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