This documentation supports the 19.11 version of Remedy Action Request System, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.

Processing More Information requests

If you need more information before approving or rejecting an approval request, you can send a More Information request, which is an independently-routed BMC Remedy AR System record. BMC Remedy Approval Server uses the AP:More Information form to manage More Information requests.

When you create a More Information request, BMC Remedy Approval Server links it to the original approval request and changes the status of the approval request to More Information. Thus, others can see that the request is paused until the More Information request is answered.

Your response to the original approval is independent from the More Information request's routing. In other words, you do not have to wait for the More Information response before approving or rejecting the approval request. However, if you do approve or reject the original approval request, BMC Remedy Approval Server immediately closes any related outstanding More Information requests.

The procedures in the following topics describe the basic steps for requesting more information and responding to More Information requests:

The Questions and Comments features that make it easier to work with More Information Requests. For more information, see AP-Show-Detail form.

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