File System Sync plug-in configuration
The File System Sync plug-in synchronizes files that were modified or added since the last sync with the RKM:KnowledgeArticleManager form. A BMC Remedy AR System escalation calls this plug-in and passes the latest sync time.
Plug-in type
File System Sync is a Java-based Filter API plug-in.
AR System server connectivity
The File System Sync plug-in connects to the AR System server when an escalation occurs at a given interval. The File System Sync plug-in (file-system-sync.jar) is installed in the C:\BMC Software\BMCRemedyITSMSuite\Shared_Components\plugins folder.
Configuration information
The configuration information of the File System Sync plug-in is available in the AR System Administration: Plugin Server Configuration form.
The AR System Administration: AR System Configuration Generic UI form includes the Server-Plugin-Alias setting that points to the correct plug-in server alias:
Server-Plugin-Alias: RMDY.ITSM.RKM.FS.KAM.SYNC RMDY.ITSM.RKM.FS.KAM.SYNC myServer:9999
See Updating configuration settings by using the AR System Configuration Generic UI form, Configuring java plug-in servers and Setting plugin server configuration options.
The log4j_pluginsvr.xml file contains the plug-in log level information:
<logger additivity="true" name="com.bmc.itsm.rkm">
<level value="warn"/>
</logger>
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