This documentation supports the 19.11 version of Remedy Action Request System, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.

Creating a form and workflow to search across multiple forms

After you have configured your forms and chosen which forms should be excluded from multi-form search, you can create a form and workflow that enables users to search across multiple forms. For example, you can create a simple search capability across all forms by providing a display-only form that contains fields such as:

  • A character field where users enter the terms they want to search
  • A character field where users enter the terms they do not want in the results
  • A menu to choose the forms from which to search
  • Fields to enter a date range
  • A table field to display results

For more information, see Setting up FTS to search across multiple forms.

The following figure shows the example MFS:MultiFormSearch form, which is installed with BMC Remedy AR System. You can study this form and its workflow to understand how multi-form search works.

Example form that enables users to search across multiple forms
(Click the image to expand it.)  

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