This documentation supports the 19.11 version of Remedy Action Request System, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.

Configuring the relevancy weight for fields in a multiple-form FTS

You can set the relevancy of items in search results so that fields with higher relevancy appear higher in the search results.

Use the FTS tab of the AR System Administration: Server Information form to configure the relevancy weights for:

  • Title field weight
  • Environment field weight
  • Keyword field weight

See FTS tab configuration options for more information.

You can set a title field, environment, and keyword on each form. See Configuring forms for multiple-form FTS.


You must re-index data so that any changes to the relevancy weights are applied to the existing data.

Was this page helpful? Yes No Submitting... Thank you