This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

Viewing attachments in a browser

When creating or modifying requests in a browser, users can click buttons below the pool to add, delete, display, save, and deselect attachments. Users can also right-click an attached file to open a context menu that contains those commands, and users can display attached files by double-clicking them.

If users select an attachment field that does not contain an attached file, only the Add and Deselect buttons appear.

You can customize both the column headings and the button labels in BMC Remedy Developer Studio.

Attachment pool in a browser
(Click the image to expand it.)


If you open an attached file from a form in a browser, the file might be displayed incorrectly. For example, accented characters can become corrupted. To view the file with no display problems, save the file to disk, and then open the file separately from the browser.

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