This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

Using Outline view for objects hidden from view

When smaller objects are hidden behind larger objects, you can use the Outline view to identify their position. For example, the smaller trim text field might be behind a larger panel field and therefore might not be visible. Selecting the trim text field in Outline view enables you to determine its position in the object stack, and you can then move it as needed.

To change the position of an object in a stack using Outline view

  1. Select the object in the stack whose position you want to change.
    If the object that you want to reposition is hidden behind a larger object, select it in Outline view.
  2. In the toolbar (or from the Layout menu), select the button for moving the object forward or backward.
    You can set the Entry Mode property of a field to Required at design time or runtime.
    At design time, select a data or attachment field and in the Properties window, select Database > Entry Mode > Required.
    For more information about field entry modes, see Entry Mode.
    At runtime, you can change a field's entry mode from Optional to Required by using a Change Field action.
    When you set the Entry Mode property to Required for a field, the following changes occurs:
    • The field label becomes bold.
    • By default, an asterisk is added to the end of the label. To add a different character to the label or to add the character to the beginning of the label.
    • The browser validates the field when a request is created.
      If the field is empty and does not have a default value, in browsers, the field is highlighted (for example, outlined in red), an error message is displayed, and the request is not sent to the server.

      Note

      Although you can use a Change Field action to change a design-time Required field to Optional at runtime, you should not do this. The "optional" field would still be validated by the server. If it contained no value, the server would generate an error message.

To change a field's entry mode to Required at runtime

You use an active link with a Change Field action whose Process Entry Mode is set to Required.

For information about creating active links that perform Change Field actions, see Change Field action.

To reset a field's entry mode to Optional at runtime

You use an active link with a Change Field action whose Process Entry Mode is set to Not Required.

You can use a Change Field action to reset the field's entry mode to Optional at runtime. When this occurs, the field label becomes plain, the asterisk is removed, and the field is no longer validated when a request is created.

To configure a character identifier for required fields

Note

This identifier will be added to all required field labels in all forms on the BMC Remedy AR System server.

  1. In a browser, open the AR System Administration Console, and click System > General > Server Information.
    The AR System Administration: Server Information form appears.
  2. Click the Configuration tab.
  3. In the Required Field Identifier area, set the following options:
    • Prefix on Label — Select this option to add the character to the beginning of the field label.
    • Suffix on Label — (Default) Select this option to add the character to the end of the field label.
    • Identifier — Enter an ASCII character to add as an identifier to the field label. The default is an asterisk.
  4. Click OK.
    The changes take effect immediately. You do not need to restart the server.
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