This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

Using buttons and menu bar items to execute active links

You can set an active link to execute when a user clicks a button in a form or selects a menu item from a top-level menu. (The active link can be linked to a button or a menu item, but not both.) If an active link is executed from a menu item, you can also execute the same active link through a corresponding toolbar button.


Menu bars are not supported by browsers (they were supported by BMC Remedy User, which is no longer supported). For more information, refer to the BMC Remedy Action Request System Behavioral Differences Between BMC Remedy User and Browser Clients white paper.

The following sections discuss how you can use buttons and menu bar items to execute active links:

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