This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

Use cases for integrating AR REST API with an external form

You can integrate an external form by using AR System REST API. Using REST API for integration facilitates improved integration process that is independent of platform. 

Consider the following Interface forms are used for integrating with Incident form:

  • HPD:IncidentInterface_Create is used for creating new incidents.
  • HPD:IncidentInterface is used for modifying the incidents

Workflow

For information about more REST API examples, see the article on BMC Communities  Remedy REST API examples .

Related topic

Integrating AR System forms with a third-party application by using REST API



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