Specifying parameters in URLs for direct access
You can use the ViewFormServlet to open a specific form and pass parameters such as a user name or a qualification.
When a user enters a URL from an earlier version of BMC Remedy AR System (a legacy URL), the system redirects the user to the proper form if the URL uses ViewFormServlet. If the URL does not use ViewFormServlet, users must enter the new URL.
At a minimum, you must supply the server name and form name. If more than one view of a form is available, the system selects a view based on certain criteria, as described in How a view is selected.
Values in URLs are case-sensitive. For example, ViewFormServlet and viewformservlet are not the same.