This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

Setting sort order and visible levels

Use the Sort/Levels or Sort property to specify the following:

  • The order in which data appears when a table is refreshed--that is, the primary sort column, the following sort columns, and columns that do not participate in the sort.
    For example, if you sort first by Assembly Manager and then by Part Number, requests appear alphabetically by Assembly Manager in list views. In tree views, Assembly Manager values are higher in the tree hierarchy (further to the left in the tree display) than Part Number values.
  • The default sort direction (ascending or descending) for each column. Users can click a column heading to re-sort data in the opposite direction.
  • (Tree view) The visible tree levels.

If you do not define a sort order for a list view, results list, or alert list, requests appear in ascending order based on the Request ID.
If you do not define a sort order for tree views, BMC Remedy AR System sorts the tree by the column at the top of the Table Columns list in the Tree/Table Property dialog box.


In a browser you cannot sort on columns that reference display-only fields.

To set sort order and visible levels

  1. Select the appropriate table field.
  2. In the Properties tab, select one of the following properties, and click its ellipsis button:
    • (List view, tree view, alert list, results list tables) Sort/Levels
    • (Cell-based tables) Sort
  3. In the Available Columns list of the dialog box, select the columns by which you want to sort the table data.
    Table columns associated with character fields whose input length is more than 255 characters do not appear in the Available Columns list.
  4. Click the arrow button to move the selected columns to one of these lists:
    • (List view, tree view, alert list, results list tables) Sort Order/Tree Levels
    • (Cell-based tables) Sort Order
      Columns that are not included in the sort order do not appear in tree view tables at runtime. They can still, however, be used in workflow.
  5. Use the Up and Down buttons to set the sort order of the columns or levels.
    The field that appears at the top of the list has the highest precedence.
  6. To change the sort direction of a column, click its Sort Direction cell.
    Clicking the cell switches the sort direction between ascending and descending. Ascending order for numeric fields means that values such as lower ID numbers or earlier dates appear at the top of the table list. Ascending order for character fields means that requests are sorted alphabetically from A to Z.
  7. (Tree view only) To create hidden sort levels, select each column that you want to hide, and click its Visibility cell.
    The Visibility value changes from Visible to Hidden. See Arranging nodes in tree view tables.
  8. Click OK.
  9. Right-click the form, and select Save.

Sorting tables in browsers

Requests to sort data in table columns are sent to the BMC Remedy AR System server, which sorts the underlying data in the database. The display-only columns cannot be sorted in browsers because their data is not stored in the database. In addition, if users change column data in the browser but the change is not pushed to the form, the changed data is not included in the sort because it is not in the database.

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