This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

Retrieving an incident entry

Use the /entry/{formName}/{entryId} URL to retrieve an incident entry on a form. Perform the following steps to retrieve an incident entry:

  1. Open the Postman - REST Client.
  2. Create a token. 
  3. Set the Request URL as http://<server_name>:<port>/api/arsys/v1/entry/HPD:IncidentInterface_Create/Incident Number
  4. Select the operation as GET.
  5. Click Headers.
  6. Enter the following data as key value pair in the header:

    KeyValue
    AuthorizationAR-JWT <tokengenerated>
  7. Click Send.
  8. Click Body and verify the details of the Request ID.

Where to go from here

Retrieving work information related to an incident

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