This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

Reserved IDs used as placeholders in definitions

Many workflow definitions reference field IDs. In several places, a special reserved ID is used to request a special operation. These fields are described in the following table.

Reserved IDs for special operations

ID Field name Description
97 Set to Defaults Used in Open Windows action to indicate that fields on the opened form should be set to their default settings. Data type: Not applicable
98 Like ID Used in Push Fields and Set Fields actions to indicate mapping of like IDs. Data type: Character
99 Weight Number between 1 and 100 indicating the quality of a match. The closer to 100, the better the match. Data type: Integer
1576 AppSubset Used to display a subset of entry points. This field is hidden on the default Home Page form installed with the BMC Remedy AR System. Create this field as necessary on your own home page form. Data type: Character

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