This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for Remedy Action Request System 19.08, including new features, urgent issues, documentation updates, and fixes or patches. Also know about license entitlement information for the release.


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The following table lists the enhancements in this release:




August 22, 201919.08 enhancements

Enhancements available in this release:

  • Ability to call third-party REST APIs in a Remedy application
  • Support for single sign-on for Remedy Developer Studio
  • Performance improvement by using Subquery algorithm
  • Support for Exchange Web Service in Remedy Email Engine
  • Improved usability when adding all form fields to the AR System Report
  • Improved troubleshooting for Mid Tier session timeout (9201 error)
  • Ability to modify the permissions of components in Centralized Configuration
  • PostgreSQL support
March 30, 2020Discontinued support for SAP Crystal Reports integration with Remedy AR System.

Starting with the obsolescence date (March 30, 2020) of SAP Crystal Reports integration with Remedy AR System, BMC does not support this integration and BMC is no longer contractually entitled to distribute the SAP Crystal Reports Viewer software. For more information, see Deprecated features.

Related topics

Known and corrected issues

Support information

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