This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

Navigating the BMC Remedy AR System Administration Console

This topic explains how to navigate the AR System Administration Console to configure servers and clients to work with BMC Remedy AR System.

  1. In a browser, go to the following URL address:
    http://<midTierServerInstallDir>/arsys/forms/<serverName>
  2. Log in.
  3. Select AR System Administration > AR System Administration Console.

The AR System Administration Console gives you access to many administrator functions in BMC Remedy AR System. The console is part of the AR System Server Administration plug-in, which consists of a library file and a deployable application. (The plug-in is installed as part of the AR System server installation.)

AR System Administration Console
(Click the image to expand it.)



The following sections describe the categories available in the AR System Administration Console.

CategoryDescription

System > General

Provides the following links that enable you to configure your server and view server information
System > Distributed Server Option (DSO) 

Provides the following links that enable you to configure DSO.

For more information, see How BMC Remedy Distributed Server Option manages distributed business requests.

System > LDAP

Provides the following links that enable you to configure LDAP.

For more information, see LDAP plug-ins in BMC Remedy AR System.

System > Email 

Provides the following links that enable you to configure Email Engine.

For more information, see Enabling users to interact with Remedy AR System through email.

Application > Users/Groups/Roles

Used to configure users, groups, and roles.
Application > Business Time

Used to configure business time.

For more information, see Defining business schedules using Business Time.

  • Business Time Segment
Application > Reports

Used to configure reports.

For more information, see Configuring reporting.

Application > Currency

Used to configure currency fields.

For more information, see Currency fields and Setting currency types.

Application > Other

Used to view Message Catalog entries and application state information.

Admin Preferences

This category enables you to configure and search for centralized administrator preferences, which are discussed in Setting user preferences.
  • My Admin
  • Search Admin

User Preferences

This category enables you to configure and search for centralized user preferences, which are discussed in Setting user preferences.
  • My User Preferences
  • My Central Files
  • Search User Preferences
  • Search User Central Files
  • Search User Search Preferences
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