This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

Naming conventions for service names

Service names are unique and use the following syntax to ensure uniqueness:

  • nameSpace uniquely identifies the type of service: com.bmc.arsys.emaildaemon.
  • service-name is specific to the implementation of the service.


For Email Engine, the service-name is made up of two parts: mailboxFunction/mailboxName.

  • mailboxFunction refers to the incoming or outgoing service.
  • mailboxName refers to the name of the mailbox from the AR System Email Mailbox Configuration form.

For example:


  • com.bmc.arsys.emaildaemon is the nameSpace.
  • outgoing/IN-REMDEV is the service-name.

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