This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

Modifying the permissions of components by using Centralized Configuration

An AR System Administrator (-110) and AR System Configuration Administrator (-100) can access the Centralized Configuration components and modify permissions of all components in the Centralized Configuration. Additionally, each component can be modified by a specific role and permission. 

For example, the com.bmc.arsys.approval component has Approval Administrator permission in addition to  AR System Administrator and AR System Configuration Administrator permissions. For more information about the default permissions, see Default permissions for components.

An administrator can choose to set different permissions than the default permissions by using the AR System Configuration Permission Model Registry form. Review this information, before you change the default permissions.

Default permissions for components

The following table describes default permissions for components:

Component type

Roles having permission to change the component settings

Roles having permission to view the component settings


com.bmc.arsys.approval
  • Approval Administrator
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.assignment
  • ASE-Administrator
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.emaildaemon
  • Email Administrator
  • AR System Administrator
  • AR System Configuration Administrator
  • Email Viewer
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.filedeployer
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.flashboardServer
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.ldap.ardbc
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.ldap.area
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.other
  • AR System Administrator
  • AR System Configuration Administrator
  • CMDB Console Administrator Group
  • RE Definition Author
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.pluginServer
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.pluginServer (BMC:NormalizationEngine)
  • CMDB Console Administrator Group
  • RE Definition Author
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.pluginServer ()
  • CMDB Console Administrator Group
  • RE Definition Author
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.server
  • AR System Administrator
  • AR System Configuration Administrator
  • CMDB Console Administrator Group
  • RE Definition Author
  • CMDB Definitions Administrator Group
  • RE Definition Author
  • AI Computed Group
  • AI User Group
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.server.ardb
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.server.extension.webservice
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.server.shared
  • AR System Administrator
  • AR System Configuration Administrator
  • Cognitive Service Configuration
  • Cognitive Service Config
  • CMDB Console Admin Group
  • RE Definition Author
  • AI Computed Group
  • AI UDM User Group
  • AR System Administrator
  • AR System Configuration Administrator
  • Package Deployer
com.bmc.arsys.smartit
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.udm
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.cmdb.integrations.shared
  • AR System Administrator
  • AR System Configuration Admin
  • CMDB Console Admin Group
  • RE Definition Author
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.cmdb.server
  • AR System Administrator
  • AR System Configuration Administrator
  • CMDB Console Administrator Group
  • RE Definition Author
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.cmdb.services
  • AR System Administrator
  • AR System Configuration Administrator
  • CMDB Console Administrator Group
  • RE Definition Author
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.cmdb.services.shared
  • AR System Administrator
  • AR System Configuration Administrator
  • CMDB Console Administrator Group
  • RE Definition Author
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.itsm.sbe
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator

Before you begin

Ensure that you review the following information before modifying permissions:

  • If you choose to change the default permission of a component, it might create an impact on default behavior. For example:
    • If you remove Assignment Administrator permission from the com.bmc.arsys.assignment component, Assignment Administration Console does not show the server settings.
    • If you remove Approval Administrator permission from the com.bmc.arsys.approval component, the Approval server cannot fetch data from the Centralized Configuration.
  • If you change the permissions to access different forms of the Remedy Management Console, you must also change the same access permissions in the AR System Configuration Permission Model Registry form. For more information about the permissions to access Remedy Management Console, see Permissions to access the Remedy Management Console.

  • Before modifying permissions, post upgrade, ensure that the following conditions exist:
    • If you have a custom workflow that reads data from Centralized Configuration, ensure that you have the correct permissions set in the AR System Configuration Permission Model Registry form.
    • If your customized report that fetches data from Centralized Configuration does not show data, ensure you have the correct permissions set in the AR System Configuration Permission Model Registry form.
    • If you notice that the Remedy Management Console is not showing customized display, ensure that you update permission of components on the AR System Configuration Permission Model Registry form.

To modify permissions of components by using Centralized Configuration 

  1. Open the AR System Configuration Permission Model Registry form by using the following URL:
    http://<server name>:<port number>/arsys/forms<server name>AR+System+Configuration+Permission+Model+Registry/Default+Administrator+View
  2. From the Component Type list, select a component name.
  3. (Optional) To configure plug-in permissions, perform the following steps:
    1. From the Component Type list, select the com.bmc.arsys.pluginServer component type. 

    2. From the Plugin Type list, perform one of the following actions:
      • If you want to change permissions for all plug-ins, do not select any option in the Plugin Type list.
      • To change permissions for normalization engine, select BMC:NormalizationEngine.
      • To change permissions for Atrium Shared plug-in server, select BMC:AtriumSharedPluginServer.
  4. Click Search.
    The search results for selected component type are displayed. The Group with Change Permission list and the Group with View Permission list is populated with default values.
  5. From the Group with Change Permission list, select groups and roles that you want to assign for a component.
    You can select multiple groups and roles. 
  6. From the Group with View Permission list, select groups and roles that you want to assign for a component.
    You can select multiple groups and roles. 
  7. Click Save.

Permissions for the selected component are modified.

Related topic

Centralized configuration


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