This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

Modifying permissions of components in Centralized Configuration

BMC offers Role-to-Group mapping of components in Centralize Configuration. If you use or plan to use different Role-to-Group mapping of components, you can set customized permissions by using the AR System Configuration Permission Model Registry form.

Many application users access the components in Centralize Configuration. Considering the security aspect, only the AR System Administrator (-110) and the AR System Configuration Administrator (-100) can modify or create permission (group/role) for components in the Centralized Configuration by using the AR System Configuration Permission Model Registry form.

Considerations before modifying permissions of components in Centralized Configuration 

  • If you change the default permission of any component, it might create an impact on out-of-the-box functionalities. For example, if you remove Assignment Administrator permission from the com.bmc.arsys.assignment component, Assignment Administration Console does not show the server settings.
  • If you modify any group or user on the Groups or Users screen of the Remedy Management Console, you must make a similar change on the AR System Configuration Permission Model Registry form.
  • After upgrade, if you have a custom workflow that reads data from Centralized Configuration, ensure to update permission of components on the AR System Configuration Permission Model Registry form.
  • After upgrade, if you notice that the Remedy Management Console is not working as expected, ensure to update permission of components on the AR System Configuration Permission Model Registry form.

To modify permissions of components in Centralized Configuration

  1. Open the AR System Configuration Permission Model Registry form.
  2. From the Component Type list, select a component name.
  3. (Optional) To enable the Plugin Type list, select the com.bmc.arsys.pluginServer component type.
  4. From the Plugin Type list, select either BMC:NormalizationEngine or BMC:AtriumSharedPluginServer.
    If you do not select any option from the Plugin Type list, the permissions are applied to all plug-ins except BMC:NormalizationEngine and BMC:AtriumSharedPluginServer.
  5. Click Search.
    • The available options for the selected component type are displayed.
    • The Group with Change Permission field and the Group with View Permission field display the default values.

  6. From the Group with Change Permission list, select the Groups and Roles that you want to assign for a particular component.
    You can select multiple Groups and Roles. The maximum character limit for this field is 255.
  7. From the Group with View Permission list, select the Groups and Roles that you want to assign for a particular component.
    You can select multiple Groups and Roles. The maximum character limit for this field is 255.
  8. Click Save.

Permissions and Groups for the selected component are modified.

Default Permissions and Gropus of the components in Centralized Configuration

The following table describes out-of-the-box permissions and groups of the components:

Component name

Permission to modify the component settings

Permission to view the component settings


com.bmc.arsys.approval
  • Approval Administrator
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.assignment
  • ASE-Administrator
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.emaildaemon
  • Email Administrator
  • AR System Administrator
  • AR System Configuration Administrator
  • Email Viewer
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.filedeployer
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.flashboardServer
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.ldap.ardbc
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.ldap.area
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.other
  • AR System Administrator
  • AR System Configuration Administrator
  • CMDB Console Administrator Group
  • RE Definition Author
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.pluginServer
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.pluginServer (BMC:NormalizationEngine)
  • CMDB Console Administrator Group
  • RE Definition Author
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.pluginServer ()
  • CMDB Console Administrator Group
  • RE Definition Author
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.server
  • AR System Administrator
  • AR System Configuration Administrator
  • CMDB Console Administrator Group
  • RE Definition Author
  • CMDB Definitions Administrator Group
  • RE Definition Author
  • AI Computed Group
  • AI User Group
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.server.ardb
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.server.extension.webservice
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.server.shared
  • AR System Administrator
  • AR System Configuration Administrator
  • Cognitive Service Configuration
  • Cognitive Service Config
  • CMDB Console Admin Group
  • RE Definition Author
  • AI Computed Group
  • AI UDM User Group
  • AR System Administrator
  • AR System Configuration Administrator
  • Package Deployer
com.bmc.arsys.smartit
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.arsys.udm
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.cmdb.integrations.shared
  • AR System Administrator
  • AR System Configuration Admin
  • CMDB Console Admin Group
  • RE Definition Author
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.cmdb.server
  • AR System Administrator
  • AR System Configuration Administrator
  • CMDB Console Administrator Group
  • RE Definition Author
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.cmdb.services
  • AR System Administrator
  • AR System Configuration Administrator
  • CMDB Console Administrator Group
  • RE Definition Author
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.cmdb.services.shared
  • AR System Administrator
  • AR System Configuration Administrator
  • CMDB Console Administrator Group
  • RE Definition Author
  • AR System Administrator
  • AR System Configuration Administrator
com.bmc.itsm.sbe
  • AR System Administrator
  • AR System Configuration Administrator
  • AR System Administrator
  • AR System Configuration Administrator

Related topic

Centralized configuration


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