This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

Modifying an incident entry

    You can use the PUT method to modify an incident entry. Perform the following steps:
  1. Open the Postman - REST Client.
  2. Create a token. 
  3. Set the Request URL as http://<server_name>:<port>/api/arsys/v1/entry/HPD:IncidentInterface/
    (Request_ID of an incident on the HPD:IncidentInterface) 
    For example, http://<server name>:<port>/api/arsys/v1/entry/HPD:IncidentInterface/INC000000000806|INC000000000806
  4. Select the operation as PUT.
  5. Click Headers.
    Enter the following data as key value pair in the header:

    Key

    Value

    AuthorizationAR-JWT <tokengenerated>
    Content-Type

    application/json

  6. Select raw.
  7. From the list, select JSON.
  8. Enter the JSON input for creating an entry.
    Refer to the following sample code.

    {
      "values": {                                               
    "Description" : "Rest API: Resolve Incident using Rest
    API",                                               
    "Status" : "Resolved",                                               
    "Status_Reason" : "Future Enhancement",                                               
    "Resolution" : "Resolve through Rest API"
    }
    }
  9. Click Send.

Where to go from here

Retrieving an incident entry


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