This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

Manually integrating Remedy Single Sign-On with Jetty server

An AR System administrator can manually integrate Remedy Single Sign-On (Remedy SSO) with the Jetty server. A manual integration is required when:

  • You are using Remedy SSO version 19.05 or earlier.
  • The Remedy SSO installation fails. 

By default, the AR System server and Jetty server are installed on the same computer.

Before you begin

  • Make sure that the Remedy SSO server is up and running.
  • Extract the Remedy SSO installer on a Jetty server. 

To manually integrate Remedy SSO with Jetty server

  1. Stop the AR System server.
  2.  In the ar.cfg file located in the <AR System Installation directory>/conf folder, add the following lines:

    Server-Plugin-Alias:
    AREA AREA 127.0.0.1:9999
    External-Authentication-RPC-Socket:390695
    Authentication-Chaining-Mode:2
    Use-Password-File:T
    Crossref-Blank-Password:F
    Allow-Guest-Users: F
  3. In the rsso.cfg file, located in the <RSSODistr>/BMCRemedySSO/Disk1/files/rsso-area-plugin/rsso.cfg folder, perform the following steps:

    1. Define the RSSO server URL. Add the domain name registered with Remedy SSO server along with server name. 
      SSO-SERVICE-URL: http://<RSSOServerName>:<RSSOServerPort>/rsso
      For example, RSSOServerName.domain.com 
    2. Copy the modified rsso.cfg file to the <AR System Installation directory>/conf folder.

  4. Add the rsso-agent.properties file and move the rsso-agent.properties file to the ARSystem/Conf folder.

    1. Set the Remedy SSO properties as shown in the following example.
      Before setting the properties, ensure that the domain name you are using in the URL is registered with the Remedy SSO server.

      agent-id=midtier_agent
      sso-external-url=http://<RSSOServerName.domain name>:<RSSOServerPort>/rsso
      sso-service-url=http://<RSSOServerName.domain name>:<RSSOServerPort>/rsso
      logout-urls=/api/rsso-logout
  5. Perform the following steps to add the rsso-log.cfg file and move it to the <AR_SERVER_HOME >/conf folder:

    1. In the rsso-log.cfg file, update the required information. For example, log directory and log level.
    2. Copy the modified rsso-log.cfg file to the < AR_SERVER_HOME>/conf folder.
  6. Perform the following steps to update the pluginsvr_config.xml file located in the <AR_SERVER_HOME >/pluginsvr folder:

    1. Comment the following plug-ins (if they exists):

      ARSYS.ARF.ATSSOCONFIRMPWD
      ARSYS.AREA.ATRIUMSSO
    2. Add the following plug-ins:

      <plugin>   
      <name>ARSYS.AREA.RSSO</name>
          <classname>com.bmc.rsso.plugin.area.RSSOPlugin</classname>
          <pathelement
      type="location"><AR_SERVER_HOME>/pluginsvr/rsso-area-plugin-all.jar</pathelement>
          <pathelement
      type="location"><AR_SERVER_HOME>/pluginsvr/gson-2.3.1.jar</pathelement>
          <userDefined>       
      <configFile><AR_SERVER_HOME>/conf/rsso.cfg</configFile>   
      </userDefined>
      </plugin>

      Ensure that the version of the gson-2.3.1.jar file is compatible with the Remedy SSO version installed.


  7.  To update the arserverd.config file, located in the <AR System installation directory>/bin folder, add the following line after JVM.Option.NN parameters, where NN is next number in the file. For example, if the file contains last number as 22, NN is 23. 

    jvm.option.23=-Drsso.log.cfg.file=<AR_SERVER_HOME>/conf/rsso-log.cfg
  8. Copy the following JAR files:

    File nameFrom locationTo location

    rsso-area-plugin-all.jar

    <RSSODistr>/BMCRemedySSO/Disk1/files/rsso-area-plugin/rsso-area-plugin-all.jar

    <AR_SERVER_HOME>/pluginsvr

    gson-2.3.1.jar

    <RSSODistr>/BMCRemedySSO/Disk1/files/lib/gson-2.3.1.jar

    <AR_SERVER_HOME>/pluginsvr

    rsso-agent-osgi.jar

    <RSSODistr>/BMCRemedySSO/Disk1/files/rsso-agent/rsso-agent-osgi.jar

    <AR_SERVER_HOME>/deploy

  9. Start the AR System server.

Remedy SSO is integrated with the Jetty server.

When the manual integration is complete, on the Remedy SSO server, add a new realm for every tenant. See the following screenshots about how to configure a realm: 


For more information, see 

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Where to go from here

Accessing and navigating the new CMDB user interface

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