This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

Managing resource files

Resource files include files such as images or custom cascading style sheets. To add resource files to the web application, use the Support Files panel (in the Editor Area of an application in BMC Remedy Developer Studio).

Application Properties window — Support Files tab
(Click the image to expand it.)

If you create or open forms within an application in BMC Remedy Developer Studio, resources added to form views are automatically added to the application's Support Files panel. At the time the resource is added, the reference to that resource matches its location in the Support Files panel. However, BMC Remedy AR System does not maintain these references (for example, if you change the directory structure for resources in the Support Files panel).

The Resources Directory Structure level represents the directory for your application in the mid tier. You can add support files directly under this level, or to other directories that you create. You cannot delete or change the name of the Resources Directory Structure level.

You can add or delete directories and files, or rename existing directories. You can also save the directory structure to an external disk.

Adding files to support file directories

  1. In BMC Remedy Developer Studio, open the application with which you want to work.
  2. Click the Support Files panel.
  3. Select the directory under which you want to add support files.
    If you want to create a new directory:
    1. Select the directory under which you want to create a new directory.
    2. Click Create Directory.
      A new directory appears under the directory you selected in step a.
    3. Enter a new name for the directory, and press ENTER.
  4. Click Add.
  5. In the Open dialog box, select the file that you want to add to the directory, and click Open.
    The file is added to the directory selected in step a.
  6. Repeat steps 3a, 3b, and 3c for every file that you want to add to the directory.
    When you add support files to your application, you can access them through a URL. For more information, see Accessing support files.
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