This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

How the locale is established

URLs do not contain locale information. The system determines the correct locale in the following ways:

  • If the user is not logged in, the system uses the browser's preferred locale list in prioritized order to try to match the closest locale. The World Wide Web Consortium (W3C) recommends this method for choosing a locale for a web page.
  • If the user is logged in, the system uses the user's preferences to set the locale. If no locale is set in the user preferences, then the system uses the browser-supplied list.
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