This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

Finding fields in a list on the Outline tab

Use this procedure to search for a field in a hierarchical or tabular list on the Outline tab.

To find a field in the Outline tab

  1. Open the appropriate form.
  2. If the form has multiple views, select the appropriate view.
  3. In the Outline tab, click one of these display format buttons:
    • Show Tree Overview
      In this format, the fields are displayed in a tree view, which shows any parent-child relationships among the fields. Each field is identified as follows:
      fieldTypeIcon fieldDatabaseName ( fieldID )
    • Show Table Overview
      In this format, the fields are listed in a table that contains these columns: Field ID, Name, Label, and Type. You can sort the table on any column.
  4. In the Outline tab, select the field that you want to locate.
    In the form, the selected field is outlined with a selection box, and its properties are displayed in the Properties tab.
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