This documentation supports the 19.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

Enabling AREA authentication

You use the AREA API to create an AREA server, which mediates between the data source and BMC Remedy AR System. (The AREA API is installed with the AR System C API.) The AR System server provides the name, password, and IP address in a remote call to the AREA server, which validates the name and password and then passes the account information back to the AR System server. The AR System server combines the account and user schema information.

Implementing AREA authentication

  1. Create a library (.dll or .so) to handle AREA API calls. See these sections:
  2. Link to the AREA library.
  3. Install the AREA library on the computer or computers that contain the AR System server.
  4. Configure the AR System server to use external authentication. See Configuring authentication processing.

Installing the sample AREA LDAP plug-in

BMC Remedy AR System includes a sample AREA LDAP plug-in. It is installed during installation, if you select the AR System Server option.

For information about configuring the plug-in, see Configuring the AREA LDAP plug-in.

Specifying AREA plug-in server settings

For information about configuring your AR System server to work with the AREA LDAP plug-in, see Configuring AR System servers to use the AREA LDAP plug-in.

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